@extends('layout.emails._message-base')

    @section('header', 'New Customer Message - Ticket ' . $ticket->ticket_id)
    @section('header_size', '20px')

    @section('content')

    <p>
        <strong>{{ $ticket->user?->name.' '.$ticket->user?->surname }}</strong>,
    </p>

    <p>
        A new customer message has been received on
        <strong>Ticket {{ $ticket->ticket_id }}</strong>.
    </p>

    <table width="100%" cellpadding="8" cellspacing="0"
        style="border-collapse:collapse; margin:20px 0; background-color:#f9fafb;">
        <tr>
            <td width="35%" style="font-weight:bold; border-bottom:1px solid #e0e0e0;">Current Stage</td>
            <td style="border-bottom:1px solid #e0e0e0; color:#da291c;">
                {{ $ticket->pipelineStage?->name }}
            </td>
        </tr>
        <tr>
            <td style="font-weight:bold;">Priority</td>
            <td style="font-weight:bold; color:#da291c;">
                {{ $ticket->priority }}
            </td>
        </tr>
    </table>

    {{-- Customer Message --}}
    <div style="margin:20px 0; padding:16px; background:#f5f7fa; border-left:4px solid #0066cc;">
        <strong>Message body</strong><br><br>
        <span style="font-style:italic;">
            {{ $sms_message }}
        </span>
    </div>


    <div style="margin:22px 0; padding:16px; background-color:#fff4f4; border-left:4px solid #da291c;">
        <strong>👉 Action Required</strong><br>
        Please respond within <strong>4 hours</strong> to maintain service levels.
    </div>

    <p>
        <strong>Dashboard:</strong><br>
        <a href="{{ route('support.tickets.show', ['ticket'=> $ticket->id, 'tab'=>'conversations']) }}"
        style="color:#0066cc; text-decoration:none;"
        target="_blank">
            {{ route('support.tickets.show', ['ticket'=> $ticket->id, 'tab'=>'conversations']) }}
        </a>
    </p>

    <p>
        <strong>Customer:</strong> {{ $ticket->contact->first_name.' '.$ticket->contact->last_name }} | {{ $ticket->contact->phone_number }}<br>
        <strong>Last Activity:</strong> {{ \Carbon\Carbon::create($ticket->contact->messages()->where('ticket_id', $ticket->id)->latest()->first()->created_at)->diffForHumans() }}
    </p>

    <p>
        <strong>Enterprise Suite Support Team</strong>
    </p>

    @endsection

    @section('footer')
        <p style="margin:0; color:#666666;">
            <a href="mailto:support@enterprisesuite.africa" style="color:#666666; text-decoration:none;">
                support@enterprisesuite.africa
            </a>
            &nbsp;|&nbsp;
            +27 76 648 9390
        </p>
    @endsection