Dear @{{ $ticket->user->name.' '.$ticket->user->surname }},

A new site contact message has been received on Ticket @{{ $ticket->ticket_id }}.

Current Stage	@{{ $ticket->pipelineStage->name }}
Branch	@{{ $ticket->siteContact->branch->name }}
Priority	@{{ $ticket->priority }}

Message body

@{{ $sms_message }}

👉 Action Required
Please respond within 4 hours to maintain service levels.

Dashboard:
{{ route('support.tickets.show', ['ticket'=> $ticket->id, 'tab'=>'conversations']) }}

Customer: @{{ $ticket->siteContact->first_name.' '.$ticket->siteContact->last_name }} | @{{ $ticket->siteContact->phone_number }}
Last Activity: @{{ \Carbon\Carbon::create($ticket->siteContact->messages()->where('ticket_id', $ticket->id)->latest()->first()->created_at)->diffForHumans() }}

SANBS Operations