Dear @{{ $ticket->siteContact->first_name.' '.$ticket->siteContact->last_name }},
A new message requires your attention on your Blood Drive Request (Ticket @{{ $ticket->ticket_id }}).
Current Status: @{{ $ticket->pipelineStage->name }}
Message body
@{{ $sms_message }}
👉 Action Required
Please log in to view the message and provide your response:
Portal:
One-Time PIN: @{{ $ticket->otp }}
The SANBS team awaits your reply to keep your request moving forward.
Kind regards,
South African National Blood Service (SANBS)