@php if ($status === 'paused') { $ticket_activity = $ticket->history() ->where('flag', 'ticket_paused') ->latest() ->first(); } else { $ticket_activity = $ticket->history() ->where('flag', 'ticket_rejected') ->latest() ->first(); } @endphp

Dear @{{ $ticket->siteContact->branch->zone->hdr->name }} @{{ $ticket->siteContact->branch->zone->hdr->surname }},

This is an automated notification to advise that Blood Drive Request Ticket @{{ $ticket->ticket_id }} @if ($status === 'paused') has been paused by @else has been rejected by @endif @{{ $ticket_activity->user->name }} @{{ $ticket_activity->user->surname }} .

@if ($status === 'paused')

Pause Reason

@{{ $ticket_activity->reason?->activity_reason }}

@else

Rejection Reason

@{{ $ticket_activity->reason?->activity_reason }}

@endif

Kindly review and facilitate the necessary follow-up to ensure timely resolution and continued donor engagement.

Regards,

SANBS Ticket Monitoring System

Automated Escalation & Compliance Monitoring