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Proposed Date Rejected

Customer has declined the proposed Blood Drive date

Dear {{ $ticket->user->name }} {{ $ticket->user->surname }},

Please note that the customer has rejected the proposed Blood Drive date for ticket {{ $ticket->ticket_id }} . The reason provided by the customer is shown below together with a newly proposed date from the Site Contact.

Customer Feedback

Reason Provided

{{ $ticket->history()->where('flag', 'customer_reject_date')->latest()->first()?->reason?->activity_reason ?? 'No reason was provided by the customer.' }}

Newly Proposed Date

Proposed Date By Site Contact

{{ $new_date ?? 'Date not available' }}

Action Required

Please review the customer's feedback and assess whether the concern can be resolved. If appropriate, update the Blood Drive date on the calendar and engage with the customer regarding the newly proposed date. Once the date has been updated, please move the ticket to the Planning stage to allow the process to continue.

Kind regards,

SANBS Donor Relations Team

www.sanbs.org.za | 0800 11 90 31 | customerservice@sanbs.org.za

South African National Blood Service (SANBS)

A non-profit organisation dedicated to saving lives through blood donation.