Save Lives. Donate Blood.

Escalation Notification

Ticket acknowledgement overdue

Dear {{ $ticket->user->branch->zone->hdr->name }} {{ $ticket->user->branch->zone->hdr->surname }},

This is an automated escalation notification regarding Blood Drive Request Ticket {{ $ticket->ticket_id }} , which has not yet been acknowledged within the expected 48 working hour response window.

Action Required

Please ensure that the responsible Donor Relations Practitioner acknowledges and progresses this ticket as soon as possible to maintain service delivery standards and customer engagement timelines.

Timely acknowledgement ensures operational compliance, improves customer experience, and supports effective blood drive coordination.

Regards,

SANBS Ticket Monitoring System

www.sanbs.org.za

0800 11 90 31

customerservice@sanbs.org.za

South African National Blood Service (SANBS)

A non-profit organisation dedicated to saving lives through blood donation.