Save Lives. Donate Blood.

Escalation Notification

Stakeholder meeting overdue for action

Dear {{ $ticket->user->branch->zone->hdr->name }} {{ $ticket->user->branch->zone->hdr->surname }},

This is an automated escalation notification regarding Blood Drive Request Ticket {{ $ticket->ticket_id }} .

The assigned Donor Relations Practitioner (DRP) has not yet scheduled a stakeholder meeting within the expected response timeframe of seven (7) working days.

Action Required

Please ensure that the responsible Donor Relations Practitioner schedules the stakeholder meeting as soon as possible in order to maintain customer engagement timelines and operational service standards.

Early intervention helps ensure customer satisfaction, operational compliance, and timely blood drive coordination.

Regards,

SANBS Ticket Monitoring System

www.sanbs.org.za

0800 11 90 31

customerservice@sanbs.org.za

South African National Blood Service (SANBS)

A non-profit organisation dedicated to saving lives through blood donation.