Dear {{ $ticket->siteContact->first_name.' '.$ticket->siteContact->last_name }},

I'm pleased to inform you that your ticket (ID: {{ $ticket->ticket_id }}) has now been assigned to me.

I will reach out to you to commence the assessment phase of our process. In the meantime, you can track your ticket via our portal:

{{ route('customer.ticket', $ticket->id) }} (One-Time PIN: {{ $ticket->otp }})

We look forward to partnering with you to make this blood drive a success.

Best regards,

{{ $ticket->user->name.' '.$ticket->user->surname }}

Donor Relations Practitioner

South African National Blood Service (SANBS)

	{{ $ticket->user->phone }}
	{{ $ticket->user->email }}
	{{ $ticket->user->branch->name }}